The Grace Property Services staff has over 30 years of collective experience in the association management field. Grace Property Services was founded by Lorraine Goss on several basic principles. The first principle is to provide respect and courtesy to all of our clients, vendors and employees. The second principle is to treat each community like our home. The final principle is to give back to the local community. We have found that following these basic principles has allowed Grace Property Services to become the premier association management company in the area.
Our mission at Grace Property Services is to provide professional guidance to all of our clients. In order to establish and maintain the quality services and knowledge necessary for the benefit of our clients, customers and vendors certain standards and objectives shall be required. As specialists in the association management field, continuing education is a requirement of all our managers. This allows us to remain current on changes in the industry and allows us to advise our boards effectively and give them the opportunity to make the best decision for your community.
Meet the Staff
Lorrie Goss founded Grace Property Services in 2012. She has managed condominiums and HOA’s for over 25 years. She remains CEO of Grace while enjoying a partial retirement, allowing her to spend more time serving her church, and with her three grandchildren.
Alex Jacobs came to Grace shortly after Lorrie Goss (her mother) began the company. She has worked as a property manager and now keeps a small portfolio while acting as the companies CFO. Alex has a law degree from Cleveland Marshall College of Law, and a Bachelor’s degree from Case Western Reserve University. She enjoys working with the Associations to build their reserves and develop strong financials. She is married with three beautiful children.
Jason Saal is a Real Estate Broker and COO of Grace. He has been in Association Management for 10+ years. He has a degree in Civil Engineering. Jason manages a small portfolio of properties and runs Exit GPS, our real estate company specializing in condominium and HOA sales. Jason loves working in the real estate company with his wife Julie. They have two children at home.
Tiffany Owen has been in Association management for 9 years. She is currently taking classes to receive CAI designations, with hopes to fulfill the requirements to receive her PCAM. Tiffany has a passion for property management. She loves to help her associations. She is married to her husband of 15 years with four beautiful children.
Cathlene Cheatwood has been an asset to Grace Property Services since December of 2015. She is an Association Manager and currently services fourteen different associations along with assisting the support staff in answering owner’s needs. Her past customer service experience along with the skills she has acquired over the last couple of years allows her to thrive in her profession. She enjoys working with her Board members and is presently seeking a certification as a Certified Manager of Community Associations (CMCA). She is a proud wife and mother of 2 young children. She takes pleasure in spending time with her family and catching up on her favorite TV episodes.
Rachel Patterson has been with Grace since January 2019. She has a background in Property Preservation, Quality Control & Vender Relations. She is NAMFS Certified and strives to be thorough, efficient and innovative.
Martha Richards joined Grace Property Services in May of 2015. She specializes in customer service. Many owners have complimented Martha on being the nicest person they’ve ever spoken with. Martha enjoys dancing with her husband and spending time with her two adult children.
Jennah Cardwell joined the Grace Property Services team in May of 2018, as an Administrative Assistant. She currently is attending Stark State College, pursuing a certificate in Administrative Office Professional and will be finished in the year of 2020. As an employee of Grace, she takes pleasure in assisting the residents of each Association. In her spare time, Jennah enjoys serving at her church and spending quality time with her family and her 2 Australian Shepherds, Gracie and Mocha.
Cathy Iceman joined the Grace Property Services team in October, 2018, as an Administrative Assistant. She brings with her a variety of experience, having previously worked as a secretary, customer service representative, and accounting assistant. She is here to assist you with any questions or issues you may have regarding your condominium or home. Cathy and her husband Randy have been married for 38 years. Their greatest joy is visiting their son, daughter-in-law, and granddaughter in Nashville, TN.
Kristy Rauch has been with Grace Property Services from the beginning. She is a bookkeeper responsible for all financial records. She has an Associate’s Degree from Kent State University. Kristy is a practicing yogi, who also enjoys adventurous hiking, biking and keeping up with her grandchildren. Kristy has been married for 20 years and she and her husband have 4 children and 2 grandchildren and 2 kittens.
Deatra Reynolds has been with Grace over five years. She has had various duties, but is currently handling accounts payable and most mailings. In her spare time she like to read, walk with her dog and decorate her house.