The Grace Property Services staff has over 30 years of collective experience in the association management field. Grace Property Services was founded by Lorraine Goss on several basic principles. The first principle is to provide respect and courtesy to all of our clients, vendors and employees. The second principle is to treat each community like our home. The final principle is to give back to the local community. We have found that following these basic principles has allowed Grace Property Services to become the premier association management company in the area.
Our mission at Grace Property Services is to provide professional guidance to all of our clients. In order to establish and maintain the quality services and knowledge necessary for the benefit of our clients, customers and vendors certain standards and objectives shall be required. As specialists in the association management field, continuing education is a requirement of all our managers. This allows us to remain current on changes in the industry and allows us to advise our boards effectively and give them the opportunity to make the best decision for your community.
Meet the Staff
Lorrie Goss founded Grace Property Services in 2012. She has successfully managed condominiums and HOA’s for over 25 years. In 2019, a retirement party was held for the much-loved leader. She has dedicated and sacrificed her years of service to providing professional service in the community association management industry. Lorrie is not only a leader in her community, but a dedicated mother and grandmother, with three grandchildren she cherishes. She spends her time deepening her relationships with her grandchildren, serving at her church and nurturing friendships. Her work family at Grace will always remember the name, Grace Property Services, as a tribute to the one gift she was given that enables her to dream the dreams and use the gifts she was born with.
Alex Jacobs came to Grace shortly after Lorrie Goss (her mother) began the company. She has worked as a property manager and now keeps a small portfolio while acting as the company’s CFO. Alex has a law degree from Cleveland Marshall College of Law and a bachelor’s degree from Case Western Reserve University. She enjoys working with the Associations to build their reserves and develop strong financials. She is married with four beautiful children.
Jason Saal is a Real Estate Broker and COO of Grace. He has been in Association Management for 10+ years. He has a degree in Civil Engineering. Jason manages a small portfolio of properties and runs Exit GPS, our real estate company specializing in condominium and HOA sales. Jason loves working in the real estate company with his wife Julie. They have two children at home.
Tiffany Owen has been in Association management for 10+ years. She is currently taking classes to receive CAI designations, with hopes to fulfill the requirements to receive her PCAM. Tiffany has a passion for property management and currently services 26 different associations. She loves to assist her associations and provides the best personal customer care to each client. She is married to her husband of 15 years with four beautiful children.
Cathlene Cheatwood has been an asset to Grace Property Services since December of 2015. She is an Association Manager and currently services nineteen different associations. Her past customer service experience along with the skills she has acquired over the last couple of years allows her to thrive in her profession. She enjoys working with her Board members and is presently seeking a certification as a Certified Manager of Community Associations (CMCA). She is a proud wife and mother of two young children
Martha Richards joined Grace Property Services in May of 2015. She specializes in customer service. Many owners have complimented Martha on being the nicest person they’ve ever spoken with. Martha enjoys dancing with her husband and spending time with her two adult children.
Jennah Roberts joined the Grace Property Services team in May of 2018, as an Administrative Assistant. She attended Stark State College, completed an Associate’s Degree in Early Childhood Education and in October 2020, received a certificate in Administrative Office Professional. As an employee of Grace, she takes pleasure in assisting the residents of each Association. In her spare time, Jennah enjoys serving at her church and spending quality time with her husband and family, friends and her two Australian Shepherds, Gracie and Mocha.
Kristy Rauch has been with Grace Property Services from the beginning. She is a bookkeeper responsible for all financial records. She has an Associate’s Degree from Kent State University. Kristy is a practicing yogi, who also enjoys adventurous hiking, biking and keeping up with her grandchildren. Kristy has been married for 21 years and they have four children and three grandchildren.
Trisha Postlewait joined our team in July, 2021. Trisha comes from a background in Non-Profit Grant Management & Medical Billing Negotiations. As a mother of four and Nana to four grandchildren, when Trisha isn’t at work she is enjoying time with her grandchildren and loved ones, or reading a good book.
Deatra Reynolds has been with Grace over five years. She has had various duties but is currently handling accounts payable and most mailings. In her spare time, she likes to read, walk with her dog and decorate her house.
Samantha (Sam) Eller is new to Grace Property Services having joined in December 2021. Sam comes from a banking background, having worked with Huntington Bank for the last seven years. She specializes in providing financial advice and managing clients’ accounts. On the side, Sam enjoys working on her Eller Photography business capturing unforgettable family moments. She has two cats, Olive and Oliver, and in her spare time, enjoys road trips with her closest friends and sipping coffee.